The Consumer Protection Act (CPA) can be singled out as one of the most comprehensive pieces of legislation affecting businesses in South Africa.
The purpose of the Act is to protect the interests of all consumers, ensure accessible, transparent and efficient restitution for consumers who are subjected to abuse or exploitation in the marketplace and also to give effect to internationally recognised consumer rights.
The CPA has replaced five other pieces of legislation and combined all the provisions into one Act. In addition, more than a hundred other Acts are affected by the Consumer Protection Act.
The overlapping of the CPA with other legislation such as the Electronic Communications Act and National Credit Act is exposing the average business owner in South Africa to different kinds of risk associated with these legislation.
Consumer legislation poses the following consequences for all suppliers in the supply chain, with serious financial implications and even closure of a business if not dealt with timeously and in the correct manner:
SERR Synergy assist businesses to comply with provisions of the:
In the event of any legal dispute in any legal forum such as tribunals, civil courts or criminal courts, SERR Synergy shall be responsible for all legal expenses up to R150 000 (one hundred and fifty thousand rand) per annum, incurred by a business in defending any document or policy amended or implemented on our advice as part of our service.
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YES programme participation can assist qualifying businesses to enhance their overall B-BBEE status with up to 2 levels.